Brightwend / Terms
Terms of service
Last updated September 24, 2026 · Between you and Agori Labs Inc.
In short
- Brightwend suggests things to do. Every one is optional. You decide whether it suits you today, and you take part at your own risk.
- Brightwend isn't a medical, emergency, care or transport service. In an emergency, call 911.
- Place details come from the places themselves. Check before you go.
- The person who uses Brightwend agrees to these terms themselves, even when a family member set it up or paid.
- The Family plan renews every year until you cancel. Gifts never renew.
- What you write and record stays yours.
- If we ever have a disagreement we can't sort out by email, it goes to individual arbitration or small claims court, not a class action. You can opt out of arbitration within 30 days.
Please read sections 3, 4 and 18 closely. Section 3 is about taking part at your own risk, section 4 says what Brightwend is not, and section 18 is about how disagreements are settled, including arbitration and giving up class actions.
1. This agreement
These terms are an agreement between you and Agori Labs Inc. ("we," "us," "our"), which operates Brightwend: the website, the web app, the mobile apps, and our text, WhatsApp and email messages. You agree to them when you create an account, buy a plan or a gift, or use Brightwend in any other way. Our Privacy policy, Safety page and Text message terms are part of this agreement.
2. Who can use Brightwend
- You must be 18 or older and able to agree to a contract.
- Brightwend is offered in the United States. The places and services it suggests are in the states listed on our home page.
Setting it up for someone else
- Many people set Brightwend up for a parent or relative. If you do, you must have their permission, and the account belongs to them, not to you.
- The person who will use Brightwend is asked to read and accept these terms themselves the first time they sign in. Until they do, they won't get daily tasks.
- The person who pays (for the Family plan or a gift) agrees to these terms for the purchase: the price, renewal, refunds and the gift rules.
- You can't agree to text messages on someone else's behalf. The person whose phone it is must agree, as explained in the Text message terms.
3. Activities are your choice, and at your own risk
Brightwend suggests everyday activities: walking somewhere, visiting a public place, meeting people, making or noticing something. Everyday activities carry everyday risks, including trips and falls, heat, cold, sun, storms, insects and animals, traffic and travel, uneven ground, crowds, and the actions of other people.
- Every activity is optional. "Not today" is always a fine answer, and there's always a stay-at-home option.
- You decide. We don't know your health, your fitness, the medicines you take, the weather where you are, or how you feel today. You're the best judge of whether an activity is safe and sensible for you, and whether to stop or turn around at any point.
- Check the conditions. Look at the weather before you go, and skip outdoor tasks in extreme heat, storms or other warnings. Tell someone where you're going, take your phone, and take water.
- Ask your doctor if you're unsure whether an activity is right for you.
To the extent the law allows, by choosing to do an activity you accept the risks that come with it, and you agree that we're not responsible for injury, illness, loss or damage that happens while you do it, unless it was caused by our own gross negligence or willful misconduct.
4. What Brightwend is not
Brightwend is not a medical, health, therapy, care, emergency, monitoring, transport or safety service. It doesn't replace advice from your doctor, and it doesn't watch over anyone. Nobody at Brightwend is checking whether you went out, came home, or are well. If you or someone else is hurt, unwell or in danger, call 911.
Family members can't use Brightwend to supervise or keep track of someone, and should never rely on it to know that a person is safe.
5. Places, and things outside our control
Details about places, including hours, access, paths, parking, restrooms and facilities, come from what those places or the organizations that run them publish. We name the source, but we don't visit or inspect places, and we can't promise the details are accurate, complete or current. Please confirm anything that matters to you before you go. The phone number is on every place card.
We don't own, run or control the places we suggest, or any event, business, transport or other service you use to get there or while you're there. They're responsible for their own premises and services. Links to maps and other websites are there to help you. We don't control them.
6. Doing things with other people
Family outings and rides
The Family plan lets family members suggest an outing and offer a ride. Any ride is arranged between you and your family member. Brightwend doesn't provide, arrange, check or insure transport, and isn't responsible for it.
Meeting other members
Connecting with other members is off unless you turn it on. If you do, use your own judgment. Meet in public places, tell someone where you're going, and never send money, gift cards or personal financial details to anyone you met through Brightwend. Verifying a member confirms basic details about them. It isn't a background check, and we can't vouch for anyone's character or behavior. You're responsible for your own dealings with other members. See Safety.
7. Your account
You sign in with a one-time code sent by text or WhatsApp, or with Google. Keep your phone and your codes to yourself. Nobody from Brightwend will ever ask you for a code. You're responsible for what happens in your account, so tell us straight away at [email protected] if you think someone else is using it.
8. Messages we send
We send one daily message, sign-in codes, and a small number of account messages, such as receipts, renewal reminders and changes to these terms. We send texts only to people who have agreed to receive them, and you can stop them any time by replying STOP. The details are in the Text message terms. By using Brightwend you agree that we can give you notices electronically, by email, text or in the app.
9. The Family plan
- Price. The Family plan costs $179 a year, plus any applicable tax. It's paid by the family member who sets it up. From time to time we may offer a promotional price for the first year, such as a holiday price. The price you'll pay, and the price it renews at, are shown before you confirm.
- Free trial. New Family plans start with a 14-day free trial. If you don't cancel before the trial ends, your payment method is charged for the first year. We'll remind you before the trial ends.
- Automatic renewal. The Family plan renews automatically every year, at the regular price at that time, and is charged to your payment method on file until you cancel. After a promotional first year, it renews at the regular price. We'll email you a reminder at least 15 days before each renewal, with the date and the amount.
- Cancelling. You can cancel any time in the app, or by emailing [email protected]. Cancelling stops future renewals. Your plan stays active until the end of the year you've paid for.
- Refunds. If you cancel within 14 days of a renewal charge, we'll refund that renewal in full. Otherwise, payments aren't refunded, except where the law requires it or as set out in section 12.
- Price changes. If we change the price, we'll tell you at least 30 days before it applies to you, so you can cancel first if you'd like.
- Welcome kit. The Family plan includes one welcome kit (valued at $25), mailed within one business day of the first paid year starting. It's yours to keep.
10. Gifts
- A Brightwend gift is a one-time payment of $179, or the promotional price shown at checkout, for one year of the Family plan for one person, starting on the day the code is redeemed.
- Gifts don't renew automatically, and we won't charge the buyer again. After the gift year, the person can choose to subscribe at the regular price.
- The price is set when the gift is paid for. It doesn't matter when the code is redeemed.
- Gift codes don't expire. They can't be exchanged for cash, resold or combined with other offers, except where the law requires otherwise. Each code can be redeemed once.
- Keep the code safe, like cash. If a code is lost or stolen before it's redeemed, the buyer can ask us to cancel it and issue a new one. We can't replace a code that someone has already redeemed.
- We may cancel codes that were bought with a stolen card, obtained by fraud, or sold on without our permission.
- Each gift includes a welcome kit (valued at $25), mailed within one business day of purchase.
- Refunds. If a code hasn't been redeemed, the buyer can ask for a refund within 30 days of purchase: in full if the welcome kit hasn't shipped yet, or less $25 if it has, in which case the buyer keeps the kit. A redeemed code can't be refunded. We refund the amount actually paid, to the original payment method.
11. The welcome kit and the Year of Outings book
- We mail to addresses in the United States only. Delivery dates are our best estimate, not a promise. If a kit or book is lost or arrives damaged, tell us within 30 days and we'll send a replacement.
- The Year of Outings book is included with the Family plan. It's made from what the person chose to keep and share during the year. Pictures of the book on our website are illustrations, and a real book will look different.
- We only print places, notes and photos that the person using Brightwend chose to share with their family circle.
12. Before we open, and if we ever close
- If you buy a gift before Brightwend opens, the code works from the day we open, and we'll email you when it does.
- If we stop offering Brightwend, we'll give you at least 30 days' notice where we can. We'll refund the unused part of any paid Family year, and refund any gift code that hasn't been redeemed.
13. Your content
- Notes, photos and voice notes you add stay yours.
- You give us permission to store them, process them (for example, to write out voice notes as text), show them to the people you choose to share with, and print notes and photos in their Year of Outings book. We use them only to provide Brightwend to you and your circle. We don't use them for advertising, and we don't let AI providers train their models on them.
- If you delete something, that permission ends, except for copies already printed or already shared with your circle.
- Only add things you have the right to share. Ask before you photograph or record other people, and don't upload anything that's unlawful or that belongs to someone else.
- We may remove content that breaks these terms or puts someone at risk.
- If you believe something on Brightwend infringes your copyright, email [email protected] with the details, and we'll look into it promptly.
14. How to behave
Be kind. Don't use Brightwend to harass, threaten, deceive or exploit anyone; to ask for money, gifts or financial details; to sell things; or to contact people who haven't agreed to hear from you. Don't pretend to be someone else. Don't try to break, overload, scrape, copy or reverse-engineer the app, or get into accounts that aren't yours. We may warn you, remove content, or suspend or close accounts that break these rules, especially where someone's safety or money is at risk.
15. Our part
Brightwend, including its tasks, place cards, illustrations, design, name and logo, belongs to Agori Labs Inc. and is protected by law. While you follow these terms, we give you a personal, non-transferable permission to use Brightwend for your own non-commercial use. If you send us ideas or feedback, we're free to use them without owing you anything.
16. App stores
If you download Brightwend from the Apple App Store or Google Play, these terms are between you and us, not the store. The store isn't responsible for the app or its support. Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you. You also agree to follow the store's own terms of use.
17. Disclaimers and limits
We work hard to make Brightwend useful and safe, but it's provided "as is" and "as available." To the extent the law allows, we don't make any promises about it beyond those in these terms, including any implied promises that it's fit for a particular purpose or will always be available, accurate or error-free.
To the extent the law allows:
- We're not responsible for indirect, incidental, special or consequential losses, or for lost profits or data.
- We're not responsible for the places, events, businesses or transport we suggest or link to, or for the actions of other members or of anyone you meet or travel with.
- If we're found responsible for something, our total liability to you for all claims is limited to the greater of what you paid us in the 12 months before the claim, or $100.
Nothing in these terms limits liability that can't be limited by law, including for our gross negligence, fraud or willful misconduct. Some states don't allow some of these limits, so they may not all apply to you.
If you break these terms or the law, or infringe someone else's rights, and that leads to a claim against us, you agree to cover our reasonable costs of dealing with it, to the extent the law allows.
18. If we disagree: informal first, then arbitration
Talk to us first. Most problems are sorted out quickly. Before starting a formal claim, email [email protected] with your name, how to reach you, what went wrong and what you'd like us to do. We'll do the same if we have a claim against you. Both of us will try in good faith to settle it within 60 days.
Arbitration. If we can't settle it, you and we agree that any dispute about Brightwend or these terms will be decided by binding individual arbitration, not in court, except as described below. The arbitration will be run by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. It can take place by video or phone, or in the county where you live. For claims under $10,000 that aren't frivolous, we'll pay the filing, administrative and arbitrator fees. The arbitrator can award the same individual relief a court could. The Federal Arbitration Act governs this section.
Exceptions. Either of us can instead bring an individual claim in small claims court, if it qualifies. Either of us can go to court to stop the misuse of our intellectual property.
No class actions. You and we each agree to bring claims only on an individual basis, not as a plaintiff or class member in a class, collective or representative action. If a court decides this paragraph can't be enforced for a particular claim, that claim (and only that claim) will be heard in court, not in arbitration.
You can opt out. You can choose not to be bound by this arbitration section by emailing [email protected] within 30 days of first agreeing to these terms. Tell us your name and the phone number or email on your account, and say that you're opting out of arbitration. Opting out won't affect anything else about your account.
Changes. If we change this section, the change won't apply to a dispute we already know about.
19. Which law applies
These terms are governed by the laws of the State of Delaware, without regard to its conflict-of-law rules, and by federal law where it applies. This doesn't take away any protection you have under the consumer protection laws of the state where you live. Any claim that isn't arbitrated, and isn't in small claims court, will be heard in the state or federal courts located in Delaware, unless the law of your state entitles you to bring it where you live.
20. Changes to these terms
We may update these terms as Brightwend changes. If a change matters, we'll tell you by email or in the app at least 30 days before it takes effect, except where a change is needed sooner for safety or legal reasons. If you keep using Brightwend after that, the new terms apply. If you don't agree with them, you can cancel and delete your account before they take effect.
21. Ending
You can stop using Brightwend and delete your account at any time. We may suspend or close an account that breaks these terms, puts someone at risk or is used for fraud. Where it's safe to, we'll tell you why and give you a chance to download your scrapbook. If we close your account without good reason, we'll refund the unused part of any paid year. Sections that by their nature should continue, such as 3, 4, 13 and 17 to 19, still apply after an account is closed.
22. The rest
- These terms, and the pages they link to, are the whole agreement between you and us about Brightwend.
- If any part is found unenforceable, the rest stays in effect.
- If we don't enforce a part straight away, we haven't given up the right to enforce it later.
- You can't transfer your account or these terms to someone else. We can transfer them to a company that takes over Brightwend, and these terms will continue to apply.
- We're not responsible for delays or failures caused by things outside our reasonable control, such as hurricanes and other severe weather, power or network outages, or problems with the services we depend on.
23. Contact
Agori Labs Inc. · [email protected] · Safety: [email protected] · Privacy: [email protected]
