Brightwend / Help
Help with Brightwend
In an emergency, call 911. Brightwend isn't an emergency service.
Finding your settings
In the app, tap Help. Help & settings has everything on this page: what you like, where you go out, text size, hearing mode and more.
Signing in
Sign in with Google, Apple or your email. With email, we send you a code to type in.
Can't get in? Write to [email protected] from the email on your account. We'll help you back in. We will never ask for your password or a gift code.
Your morning suggestion
A new outing arrives each morning, by app notification or by email. To change how it reaches you, go to Help & settings and tap How we reach you or Morning suggestion.
"Not today" is always a fine answer.
Taking a break
Going on a trip, or having a hard week? Tap Pause for a while in Help & settings. Choose 1 week, 2 weeks, a month, or until you turn it back on.
A place was closed or wrong
Tap A place was closed or wrong in Help & settings. A person on our team looks into every report. You can also write to [email protected].
Brightwend Family and gifts
Brightwend is free for good. Brightwend Family is bought on brightwend.com, and gift codes are redeemed there too, at brightwend.com/redeem. For refunds or a change of address, write to [email protected]. More in common questions.
Deleting your account
In Help & settings, tap Delete my account and type DELETE to confirm. Your Brightwend information is deleted. You can also write to [email protected]. See our privacy policy for details.
Using Brightwend on your phone
Brightwend is on Google Play for Android. It also works in the web browser on any phone, tablet or computer, at go.brightwend.com.
More help
Common questions · Safety · Accessibility · Terms · Contact us